Privacy Policy

Who We Are

Fractional Lab LLC, doing business as FreeToken.ai, is an AI Software-as-a-Service (SaaS) platform based in the United States. We provide tools and services to users globally, including customers in the European Union.

What Data We Collect

We may collect the following personal data when you use our services:

• Name
• Email address
• IP address
• Payment information (processed securely via Stripe)

We also collect technical data through cookies and analytics tools such as Google Analytics.

How We Collect Your Data

We collect your data through:

• Account registration or login
• Use of our platform and services
• Analytics and tracking tools (e.g., cookies)
• Payment processing via Stripe

Why We Process Your Data

We use your personal data for the following purposes:

• To process and manage user accounts and payments
• To provide customer support
• To improve the functionality and performance of our website
• To understand usage patterns and improve our services

We only collect the minimum amount of data necessary for these purposes and do not use your data for automated decision-making or profiling.

Legal Basis for Processing (EU Users)

Under the GDPR, we rely on the following legal bases to process your data:

• Performance of a contract – for processing orders and providing services
• Legitimate interests – for improving the site and preventing fraud
• Consent – for optional features like cookies and analytics (you can manage this via our cookie banner)

Sharing Your Data with Third Parties

We only share your data with trusted third-party providers as necessary to deliver our services:

• Stripe – for secure payment processing (Stripe Privacy Policy)
• Google Analytics – for analyzing user behavior and improving our platform (Google Privacy Policy)

These providers are contractually obligated to handle your data securely and in compliance with GDPR standards.

International Data Transfers

As Fractional Lab LLC is based in the United States, your data may be processed and stored outside the European Union. When we transfer personal data internationally, we ensure that appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Data processing agreements with third-party vendors

How We Keep Your Data Safe

We implement strong security measures to protect your data, including:

• HTTPS encryption
• Secure data storage and backups
• Access controls and restricted user permissions
• Regular security monitoring

Your Data Rights (for EU Users)

Under the GDPR, you have the following rights:

• Access your personal data
• Correct inaccurate data
• Request data deletion (the "right to be forgotten")
• Restrict or object to data processing
• Withdraw consent at any time
• Request a copy of your data (data portability)

To exercise your rights, please contact us at [email protected].

Cookies and Consent

We use cookies and similar tracking technologies to improve your experience and analyze traffic. Where required, we ask for your consent via a cookie banner when you visit our website. You can update your preferences at any time.

How We Communicate Policy Changes

If we make changes to this Privacy Policy, we will:

• Send you an email notification (if you're a registered user)
• Update the "Last updated" date at the top of this policy

We encourage you to review this policy periodically to stay informed.

Contact Us

If you have any questions about this Privacy Policy or your data, you can reach us at:

• Email: [email protected]
• Company: Fractional Lab LLC, DBA FreeToken.ai